Subject: Re: Order needs to be cancelled(6233280114)
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 8 Nov 2020 14:48:14 -0700 (MST)

Hi Team, 

Please assist in the below case. The order is showing "Shipped" but as per tracking on aramex the following tracking is showing invalid: 46287845192. A child ticket was raised regarding the same: #1655589 to check whether it has been handed overto the courier or not but no response on that either. 

Please look into this. Thank you for your help! 

Regards, 
Apoorv 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, November 9, 2020 12:22:34 AM 
Subject: Order needs to be cancelled(6233280114) 

Hi Team, 
Problem Statement: Order to be cancelled 
Order Date : Oct 15, 2020 
Order ID: 6233280114 
Tracking ID: 46287845192 
Assistance Required: Need Urgent cancellation 

Issue Description: The order was shipped from our side on Oct 16, 2020. However, customer did not received the order and as per the tracking id it is showing invalid and customer want to cancel the order. Kindly do the needful. 

Regards, 
Abhishek Borgaonkar