Subject: Re: Refund issue/ 8398156837
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Harish Thakor <[email-masked]>, Mustafa Chakki <[email-masked]>, Asjad Hussain <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, anju john <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>
Date: Sun, 8 Nov 2020 13:15:23 -0700 (MST)

Hi Team, 

Please assist in closing the below case. No response since Oct 30, 2020 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Mustafa Chakki" <[email-masked]>, "Harish Thakor" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "anju john" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]> 
Sent: Friday, October 30, 2020 2:06:18 PM 
Subject: Re: Refund issue/ 8398156837 

Hi Team, 

Please assist in closing the below case. As per the refund under KNET Ticket: 03594023 only KWD 100 has been refunded to customer while My Credits of KWD 103 was cancelled. 

Please refund the remaining KWD 3 to the KNET Account on priority basis. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 14 October, 2020 12:19:15 
Subject: Refund issue/ 8398156837 

Hi team, 

with reference to order number: 8398156837 
Ticket number: 1495251 

The customer paid KWD100 through knet account and KWD3 from his my credit account for the order that was cancelled later but all amount (KWD103) was refunded in his my credit acount then knet ticket was created for initiating the refund the amount in his bank account but only KWD 100 was refunded in his account. 
kindly check and advise. 

Regards, 
​Asjad.