Subject: Re: Refund return Process 6222222644
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Akshay Berry <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Mohammad Musaed <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 8 Nov 2020 13:03:26 -0700 (MST)

Hi Jessie, 

Please check the attached receipt shared by the store for processing RTS but no RMA Was generated nor the refund was processed. 

Please advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Mohammad Musaed" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, November 8, 2020 11:46:36 AM 
Subject: RE: Refund return Process 6222222644 

[ mailto:[email-masked] | @Apoorv Joshi ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] 

Which store was the order returned? 

If store has the order, they should process the return and not Hybris team. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Saturday, November 7, 2020 9:36 AM 
To: Akshay Berry <[email-masked]>; Jessie Caparas <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Mohammad Musaed <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: Re: Refund return Process 6222222644 

External email sender, please take precaution. 

Hi Team, 

PFB jira ticket [ https://landmark.atlassian.net/browse/REL-124693 | https://landmark.atlassian.net/browse/REL-124693 ] 

they advised to contact OMS team, Please do the needful. 

Items : 162382143 - 162632780 

Regards 
Shakeeb 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Musaed" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 31, 2020 1:18:08 PM 
Subject: RE: Refund return Process 6222222644 

[ mailto:[email-masked] | @Apoorv Joshi ] Please check the screenshot below and raise a JIRA ticket for the same. 

RMA is already generated in the system, Please include the attachments as well while raising Jira. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 31, 2020 11:12 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Musaed < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund return Process 6222222644 

External email sender, please take precaution. 

Hi Team, 

Please assist on the below case, the items that customer returned to the store have not been refunded. There is no RMA for the same on hybris and the items are not reflecting in the Refund creation window either. 

Please find attached the store return receipt that customer received after returning the following items: 

162382143 - - Textured Reflective Shorts with Pocket Detail and Drawstring 

162632780 - - Full Length Anti-Pilling Jog Pants with Side Pockets and Drawstring 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohammad Musaed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 27, 2020 10:23:42 AM 
Subject: Refund return Process 6222222644 

Hi Team, 

Subject : Refund Process 

Problem Statement – Refund Issue 
Order No :6222222644 
As we can see the customer returned 2 items and received receipt from the store but there is no RMA. 

and he visited the store many times . 
No Of The Returned Items = 2 
Assistance Required – Need Refund Initiation 

Please check on this and initiate the refund ASAP. 

Warm Regards, 
Tawfik 

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