Subject: Re: Order not delivered (RTO)
From: Abdulqader Ahmed <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 8 Nov 2020 10:01:44 -0700 (MST)

Hi FuZan 

Please check this case 

Thanks 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Abdulqader Ahmed" <[email-masked]> 
Sent: Thursday, November 5, 2020 6:35:34 PM 
Subject: Order not delivered (RTO) 

Hi Team. 

Problem Statement: Order not delivered (RTO) 
Order Date : Sep 8 , 2020 
Order ID: [ callto:6222396769 | 6222396769 ] 
Tracking ID: S002326455964 
Assistance Required: Need Urgent Refund. 
Issue Description: The order was placed on Sep 8 , 2020 , and shipped with Shipa under tracking ( S002326455964 ). Now as per Shipa website the shipment has been returned to WH on Sep 27 , 2020 . but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap. 

Thank you for your help. 

Regards, 
Fauzan