Subject: Re: RE: the status of the order not updated yet.
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 08 Nov 2020 13:49:41 +0000

Dear Jessie,      As of now,  we are proceeding with the ticket # 172730 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.     An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/2bc698c8eb9b838b6b894931edd051fd87efd5f6eec002dcebc5ecb850debfc4 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,     Nishant Kamal Technical Engineer | FarEye           Call: +91 70-6595-6595  || www.getfareye.com        Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Sun, 8 Nov at  6:49 PM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Thanks! 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Sunday, November 8, 2020 5:06 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>;
 Jessie Caparas <[email-masked]> 
Subject: Re: RE: the status of the order not updated yet. 

 

 
External email sender, please take precaution.

 

 

 Dear Jessie, 

 

   

 

 As per your concern, we have published the Delivered status according to above request please check and confirm. 

 

 
 {   "customer_shipment_id": "623666347023999991",   "customer_shipment_status": "Delivered",   "customer_shipment_sub_status": "Deliveredtocustomer",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "FORWARD",   "event_timestamp": "2020-10-30 15:35:00",   "entry_type": "Hybris",   "order_id": "6236663470",   "chargeable_weight": "2.0",   "scac": "ARA",   "seller_organization_code": "LMG_KSA",   "ship_node": "2399999",   "tracking_id": "46291095922",   "reference_number": "46291095922" }  

  

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/2bc698c8eb9b838b6b894931edd051fd87efd5f6eec002dcebc5ecb850debfc4 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 
Thanks and Regards,

 

  

 

Nishant Kamal 
Technical Engineer |
FarEye 

 

 

 

 

 

 
 
Call: +91 70-6595-6595

 

 
 ||

www.getfareye.com

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Sun, 8 Nov at 6:25 PM
, Vishwajeet Singh <[email-masked]> wrote:

 

 
 Pls update the status & confirm once done 

 

 

 

 

 

   

 

Regards,

 

 
VJ

 

 
Supply Chain || Landmark Group

 

 
Landmark Tower, 18th Floor , Dubai Marina

 

 
UAE M     +971-585429874

 

 
UAE P      +971-45174259

 

 
KSA M     +966-596014307

 

 

 

 

 
 
 From: Jessie Caparas <[email-masked]>
 
Sent: Sunday, November 8, 2020 1:33 PM 
To: FarEye Support <[email-masked]>; Vishwajeet Singh <[email-masked]> 
Cc: Yahya <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: the status of the order not updated yet. 
Importance: High 

 

 

 
 Hi Team, 

 

 

 
 Please update the status as delivered. 

 

 

 
 30 Oct 2020 

 
 
 03:35 PM 

 

 

 

 

 

 

 
 @Vishwajeet
 Singh for your approval please. 

 

 

 

Thank you and Kind Regards,

 

 
Jessie Caparas

 

 
Email:
[email-masked]

 

 
T: +97145172087

 

 

 

 

From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Saturday, November 7, 2020 7:59 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Yahya <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>;
 Apoorv Joshi <[email-masked]> 
Subject: the status of the order not updated yet. 
Importance: High

 

 

 

 
 
External email sender, please take precaution.

 

 

 
 
Hi Team,

 

 

 

 

 
With reference to order #6236663470

 

 

 

 

 
The order has been delivered, Kindly assist us to update order status in hybris as completed.

 

 

 

 

 
Regards,

 

 

Fauzan

 

 

 

 

 

 
From:
"Yahya" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, November 5, 2020 5:07:04 PM 
Subject: the status of the order not updated yet.

 

 

 

 

 

Hi Team,

 

 

 

 
 
Problem Statement: Updation of the status order .

 

 

 

 
 
Order Date :Oct 28, 2020

 

 

 

 
 
Order ID: 6236663470

 

 

Ticket no:1636677

 

 

Assistance Required:Need  updation of the status order.

 

 

 

 
 
Issue Description:Customer applied for the order on  Oct 28, 2020 and the order has been delivered but the status of the order still in transit

 

 

 
Kindly update the stuats of the order as soon as possible.

 

 

 

 
 
Regards,

 

 

Yahya

 

 

   

 

 
 This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from
 disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message,
 or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither
 the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.

www.landmarkgroup.com  

 

 

172730:211857

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com