Subject: Re: WWS'20 - CS/Warehouse team escalation matrix
From: Shakeeb Arsalan <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Sun, 8 Nov 2020 06:45:30 -0700 (MST)

Hi Shababe, 

Thank you for sharing the details with us. 
the same has been updated on the Escalation Matrix we have. 

Regards 
Shakeeb 

From: "Mohammad Shababe Quamar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Sunday, November 8, 2020 3:42:26 PM 
Subject: FW: WWS'20 - CS/Warehouse team escalation matrix 

Hi [ mailto:[email-masked] | 
@seeta.seeta ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] [ mailto:[email-masked] | @Apoorv Joshi ] [ mailto:[email-masked] | 
@Fauzan Ahmad, Musalman ] 

Please see the below mention updated Escalation Matrix of Kuwait’s 3PL Courier Partner, please follow the same. 

	

Postaplus 

Escalation Level 	

POC/Designation 	

Email ID 	

Phone Number 

Level 1 	

Farah Humaidan / BDM 	

[ mailto:[email-masked] | [email-masked]  ] 	

97238957 

Level 2 	

Samer Saleh / KWI Ops Mgr 	

[ mailto:[email-masked] | [email-masked] ] 	

97536507 

Level 3 	

Omar AL Jarki / Country Sales Mgr 	

[ mailto:[email-masked] | [email-masked] ] 	

97233005 

Level 4 	

	

				

Frontline 

Escalation Level 	

POC/Designation 	

Email ID 	

Phone Number 

Level 1 	

Firoz - Operation 	

[ mailto:[email-masked] | [email-masked]  ] 	

92204309 

Level 2 	

Rajesh - Supervisor 	

[ mailto:[email-masked] | [email-masked]  ] 	

97162137 

Level 3 	

Shibili – Operation Manager 	

[ mailto:[email-masked] | [email-masked]  ] 	

92201947 

Level 4 	

	

	

Porter Express Company 

Escalation Level 	

POC/Designation 	

Email ID 	

Phone Number 

Level 1 	

Sara Elizabeth 	

[ mailto:[email-masked] | [email-masked] ] 	

96778247 

Level 2 	

Abdel Kader 	

[ mailto:[email-masked] | [email-masked] ] 	

97724466 

Level 3 	

Sufail Thayil 	

[ mailto:[email-masked] | [email-masked] ] 	

98007977 

Level 4 	

Harish Bappu 	

[ mailto:[email-masked] | [email-masked] ] 	

97722466 

Thanks, 

Shababe Quamar 
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