Subject: RE: Refund Not Processed//Order ID: 6228808072
From: Akshay Berry <[email-masked]>
To: Mohd Imran <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>, Ksaconloc Returns <[email-masked]>, Mohammad Ayaz <[email-masked]>, Shatakshi Pandey <[email-masked]>
Cc: Ebrahim <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Date: Sun, 8 Nov 2020 12:33:41 +0000

@Shatakshi Pandey<mailto:[email-masked]> Please help us in getting the pallet closed as items are received in the WH.

Customer has also complained about the delay of refund in Social Media.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Mohd Imran <[email-masked]>
Sent: Sunday, November 8, 2020 11:30 AM
To: Mohammed Awad MohammedGaily <[email-masked]>; Ksaconloc Returns <[email-masked]>; Mohammad Ayaz <[email-masked]>
Cc: Ebrahim <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Jessie Caparas <[email-masked]>; Shatakshi Pandey <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
Subject: RE: Refund Not Processed//Order ID: 6228808072

Hi @Ksaconloc Returns<mailto:[email-masked]> @Mohammad Ayaz<mailto:[email-masked]>,

Please help us to get this closed.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 7, 2020 6:24 PM
To: Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>
Cc: Ebrahim <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed//Order ID: 6228808072

Hi Ratheesh , Ayaz

Kindly for your action.

Regards
Gaily
SCM – ECOM
Ext - 4650
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: 31 October 2020 08:04
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shatakshi Pandey <[email-masked]<mailto:[email-masked]>>; Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>
Cc: Ebrahim <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Not Processed//Order ID: 6228808072
Importance: High

@Shatakshi Pandey<mailto:[email-masked]> @Mohammed Awad MohammedGaily<mailto:[email-masked]> @Ksaconloc Returns<mailto:[email-masked]> @Ramesh Gottimukkala<mailto:[email-masked]>

Please close the return and update child ticket 1587108

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 31, 2020 7:03 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Ebrahim <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Refund Not Processed//Order ID: 6228808072
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #6228808072

Kindly assist us to process the below RMA (1000042819) with value (SAR99) as it has been returned to Conloc under AWB: 46285427296 on 10 Oct 2020 . And we are not getting any updated from child ticket.

Regards,
Fauzan

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 1:05:12 AM
Subject: Refund Not Processed//Order ID: 6228808072

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Sep 30, 2020
Order ID: 6228808072
Tracking ID: 46285427296
RMA: 1000042819

Assistance Required: Need refund for customer.

Issue Description: As per the Aramex website the return item has been returned to WH on 10 Oct 2020 and till now the RMA not processed kindly check and process the RMA asap and update us.

Regards,
Ebrahim Hageb

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