Subject: RE: Order not delivered (RTO)
From: Mohd Imran <[email-masked]>
To: Shatakshi Pandey <[email-masked]>, Vishwajeet Singh <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 8 Nov 2020 11:12:25 +0000

Hi @Shatakshi Pandey<mailto:[email-masked]> @Vishwajeet Singh<mailto:[email-masked]>,

Please get this status updated as RTO on fareye.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, November 7, 2020 1:48 PM
To: Mohd Imran <[email-masked]>; Shatakshi Pandey <[email-masked]>; Vishwajeet Singh <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Order not delivered (RTO)
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to close the below case as its pending since long time.

Regards,
Fauzan

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Shatakshi Pandey" <[email-masked]<mailto:[email-masked]>>, "Vishwajeet Singh" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 25, 2020 12:51:31 PM
Subject: RE: Order not delivered (RTO)

Hi Shatakshi/Vishwajeet,

Please check below order is not marked as RTO delivered in Fareye.

However, as per Saudi post it is RTO.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 25, 2020 2:10 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Order not delivered (RTO)
Importance: High

External email sender, please take precaution.
Hi Team.

Problem Statement: Order not delivered (RTO)
Order Date :  Oct 5, 2020
Order ID: 6230521110
Tracking ID: CRDSAL0076934420
Assistance Required: Need Urgent Refund.
Issue Description: The order was placed on Oct 5, 2020, and shipped with Saudi Post under tracking (CRDSAL0076934420). Now as per Saudi Post website the shipment has been returned to WH on Oct 14, 2020. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap.

Thank you for your help.

Regards,
Fauzan

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com