Subject: RE: return request and update order status // 1535562 // 6226604867
From: Mohd Imran <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Ala Hamood <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 8 Nov 2020 11:09:19 +0000

Hi Fauzan,

Co-ordinating with team on other email.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Thursday, November 5, 2020 3:41 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ala Hamood <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: return request and update order status // 1535562 // 6226604867
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to update the below order status as it has been delivered to customer.

Regards.
Fauzan

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 14, 2020 2:15:54 AM
Subject: retuen requst and update order statuse //  1535562 // 6226604867

dear team

Order Date :   Sep 23, 2020
Order ID: 6226604867
Tracking ID: no consignment

Concept : BABYSHOP

Assistance Required: Need update the status and do return item

Issue Description: as the customer want to do return request but the Order Status still SUBMITTED_TO_WAREHOUSE  and i did ticket from hyper for update statues to wh on 10/10/2020 but no respond and customer need to return the item  .

Case history : The customer reached out to us on  29 Sep 2020  and since then no action has been taken on the issue .

Customer's history : the customer is with us since 11/3/2018  and this is his 21th order with us.

Assistance required : so plz assistance the customer with his request  see the attachment and do need full

Regards,
Ala Aldin

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: order status / MOC case
From: Mohd Imran <[email-masked]>
To: Hcmadina Wh <[email-masked]>, Bsj Nf <[email-masked]>, Mohamed Nagy <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Sachin Maheshwari <[email-masked]>, Sulaiman Rehman <[email-masked]>, EcomRDC babyshop5 <[email-masked]>, Mohamed Mahmoud <[email-masked]>, BS Cod Jeddah <[email-masked]>, Moosa Yusuf <[email-masked]>, Navaz Nt <[email-masked]>
Date: Sun, 8 Nov 2020 11:08:21 +0000

Hi @Bsj Nf<mailto:[email-masked]>,

Any update on this?

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Hcmadina Wh <[email-masked]>
Sent: Thursday, October 29, 2020 10:12 AM
To: Bsj Nf <[email-masked]>; Mohamed Nagy <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]>; Sulaiman Rehman <[email-masked]>; EcomRDC babyshop5 <[email-masked]>; Mohamed Mahmoud <[email-masked]>; BS Cod Jeddah <[email-masked]>; Moosa Yusuf <[email-masked]>; Navaz Nt <[email-masked]>
Subject: RE: order status / MOC case

Hi Harun

Below mention item one pec Juniors mattress Item code 162382410  return back customer house. mattress is good condition item today we have send Jeddah warehouse please check and conform

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Thanks And Regards
Naiju Abdulkalam
COD Supervisior
Madina WareHouse
Mob: +966 544361050
Ext : 7769
E : [email-masked]<mailto:[email-masked]>

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homecentre.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Cfb60e5c39fc94d74d6e408d883d69b1d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637404305029944479%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=baV4s5gmSdabvducHS377cRvBDfzLg6b3PwUS3JG7gM%3D&reserved=0>
Landmark Arabia,
Jeddah
Saudi Arabia www.homecentre.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homecentre.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7Cfb60e5c39fc94d74d6e408d883d69b1d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637404305029954476%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=VQbR03wJR0xwn%2FDe9hI3Z7G5EvdECqleOTNQyA%2F%2Be3c%3D&reserved=0>

From: Bsj Nf <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 28, 2020 6:58 AM
To: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>; Hcmadina Wh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Sulaiman Rehman <[email-masked]<mailto:[email-masked]>>; EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; BS Cod Jeddah <[email-masked]<mailto:[email-masked]>>; Moosa Yusuf <[email-masked]<mailto:[email-masked]>>; Navaz Nt <[email-masked]<mailto:[email-masked]>>
Subject: order status / MOC case

Hi
@Hcmadina Wh<mailto:[email-masked]>-Naiju
Please read the below mail and order was Madinah area. Our Cs-team inform customer wants to item return. Kindly arrange for customer return on nearest date. Once return done same update our Cs-team.

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Best Regards,
HARUN
Babyshop GDMS Operation
Jeddah-2113
Mob-0544358297
From: Mohamed Nagy
Sent: Tuesday, October 27, 2020 3:59 PM
To: Bsj Nf <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Sulaiman Rehman <[email-masked]<mailto:[email-masked]>>; EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Subject: RE: order status / MOC case

Dear @Bsj Nf<mailto:[email-masked]>,

Can you please advise and resolve this issue, as it is MOC case and till now pending for resolution.

Regards,
Mohamed Nagy

From: EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 4:31 PM
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Bsj Nf <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Sulaiman Rehman <[email-masked]<mailto:[email-masked]>>
Subject: RE: order status / MOC case

Dear Team,

The subject order not belongs to RYD WWD BS.
So kindly check with Jeddah COD team.

Thanks & regards,
Akram Shaik

From: Mohamed Mahmoud
Sent: Tuesday, October 20, 2020 3:20 PM
To: EcomRDC babyshop5
Cc: Escalations Dxbteam; Sachin Maheshwari
Subject: order status / MOC case

Dear Team,

Kindly can you look into this case as the CST already received the order however on hybris no consignment and order status still Submitted to WH, now CST wants to return the order and unable to do so.

Please check and update us.

Order num : 6226604867

Thanks,
Ali