Subject: RE: Centarepoint
From: Malik Ismail <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Mohamed Nagy <[email-masked]>, Mohd Imran <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 8 Nov 2020 09:17:18 +0000

Hi Shakeeb,

The refund still not processed as bank details was not available.

The refund will be process within 72 working hours.

Regards,
Malik
From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, November 8, 2020 1:04 PM
To: Mohamed Nagy <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Centarepoint

External email sender, please take precaution.
Hi Team,

Please advise.

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Mohamed Nagy" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 3, 2020 10:55:22 AM
Subject: Re: Centarepoint

Hi Team,

A gentle reminder.

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Mohamed Nagy" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 31, 2020 9:09:03 AM
Subject: Re: Centarepoint

Hi Team.

Can you please confirm if the refund has been initiate or not.
The customer is chasing us now.

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Mohamed Nagy" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 27, 2020 8:46:28 AM
Subject: Re: Centarepoint

Hi Team,

The customer confirmed the following Order NO 6488270126, and she is asking for the amount SAR 610.00 to be transferred to the account she shared with us ASAP
Please do the needful as the issue is pending since May.

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Mohamed Nagy" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 26, 2020 11:57:18 AM
Subject: Re: Centarepoint

Hi Nagy,

I am checking on the issue, will update you once I get the information.

Regards
Shakeeb

________________________________
From: "Mohamed Nagy" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 26, 2020 11:11:59 AM
Subject: FW: Centarepoint

Dear Team,

Can you please email this customer asking for her order number or complaint number, as there is no details regarding her concern.

Regards,
Mohamed Nagy

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 21, 2020 7:08 AM
To: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Centarepoint
Importance: High

Hi Both,

Can any of you pick this up and check what the concern is?

Do provide a feedback here.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: نوره الدوخي <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 5:56 PM
To: [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Centarepoint

External email sender, please take precaution.

اسم صاحب الحساب: لطيفه عبدالعزيز بن عثمان
اسم البنك:الراجحي
اسم الفرع:الروضه-20400
رقم الحساب:204608010519878<x-apple-data-detectors://0>
رقم الآيبان:SA5380000204608010519878
نوع الحساب:حساب جاري

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com