Subject: Re: RE: Order status update: Case id - 1649297 Order Number: 6236935066
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 08 Nov 2020 08:02:11 +0000

Dear Jessie,      As per your confirmation, we are proceeding with the ticket # 172403 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.      An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/6e0d7196dc3b8e731248c5e60ce8d31e5387559aeababb8d5a68f5b3c9537206 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,     Nishant Kamal Technical Engineer | FarEye           Call: +91 70-6595-6595  || www.getfareye.com        Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Sun, 8 Nov at 10:58 AM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Thanks! 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Saturday, November 7, 2020 8:16 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; Mohd Imran <[email-masked]>; [email-masked]; [email-masked]; Malik Ismail <[email-masked]>;
 [email-masked]; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]> 
Subject: Re: RE: Order status update: Case id - 1649297 Order Number: 6236935066 

 

 
External email sender, please take precaution.

 

 

 Dear Jessie, 

 

   

 
 We have published the RTO status for the mentioned AWB and below sharing the Request Data that was sent to the API Gateway for your reference as well: 

 

   

 
 {   "customer_shipment_id": "CRDSAL0088858520",   "customer_shipment_status": "RTOInitiated",   "customer_shipment_sub_status": "",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "reverse",   "event_timestamp": "2020-11-05 09:57:00",   "entry_type": "Hybris",   "order_id": "6236935066",   "chargeable_weight": "",   "scac": "SAU",   "seller_organization_code": "LMG_KSA",   "ship_node": "2299999",   "tracking_id": "CRDSAL0088858520",   "reference_number": "CRDSAL0088858520" }  

  

 

   

 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/6e0d7196dc3b8e731248c5e60ce8d31e5387559aeababb8d5a68f5b3c9537206 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 Thanks,

 

 

 
Shailesh Bisht, 

 

 

 Technical Engineer 

 

 

 

 
FarEye-
 Enabling Digital Logistics

 

 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Sat, 7 Nov at 6:24 PM
, Vishwajeet Singh <[email-masked]> wrote:

 

 
 Dear

@FarEye Support Team, 

 

 

 

 
 
Pl change the status.

 

 

 

 
Regards,

 

 
VJ

 

 
Supply Chain || Landmark Group

 

 
Landmark Tower, 18th Floor , Dubai Marina

 

 
UAE M     +971-585429874

 

 
UAE P      +971-45174259

 

 
KSA M     +966-596014307

 

 

 

 

 
 
 From: FarEye Support <[email-masked]>
 
Sent: Saturday, November 7, 2020 1:49 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; Mohd Imran <[email-masked]>; [email-masked]; [email-masked]; Malik Ismail <[email-masked]>;
 [email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: Re: RE: Order status update: Case id - 1649297 Order Number: 6236935066 

 

 

 
 
External email sender, please take precaution.

 

 

 

 Dear Jessie, 

 

 

 

 
 
 Post confirmation from vishwajeet, we will proceed further. 

 

 

 

 
 
 @Vishwajeet please confirm on it. 

 

 

 

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/6e0d7196dc3b8e731248c5e60ce8d31e5387559aeababb8d5a68f5b3c9537206 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 Thanks and Regards, 

 

 

 

 

 Tamkin Raza, Technical Engineer

 

 

  FarEye-
 Enabling Digital Logistics  

 

 

 

 

 
Call: +91 7065956595

 

 

 

 

 

 

 

   

 

 

 

 

 

 

 

 

 

 

 

 

172403:211857

 

 
 
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 or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither
 the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.

www.landmarkgroup.com  

 

 

172403:211857

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com