Subject: Refund // 9782741485 // 1640895
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 8 Nov 2020 00:57:42 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date :May 15, 2020 

Order ID: 9782741485 
Return Tracking ID: 45908383216 
Assistance Required: Need refund to customer 
RMA: 43077006 

Issue Description: As per the hybris, returnrequest was raised for 1 item and refund has been processed. Customer is complaining that he handed over 2 items to the courier team for return. 

Item: 161697202 - - Embellished Low Top Lace Up Sneakers, SAR 74. 

Child ticket: 1641301 has been created. 

Kindly check whether the items have been returned back, and refund the customer 

Regards, 
Nitesh