Subject: RE: Return Issue - 6222790855 - Urgent
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 8 Nov 2020 07:56:57 +0000

Hi Apoorv,

Please recreate the return.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, November 7, 2020 12:34 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Return Issue - 6222790855 - Urgent
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6222790855
AWB: 46287861056, 46285252355

Customer wish to return 4 items in this order and the above mentioned AWBs are cancelled after providing aramex with all the contact and address details for the customer:
Rashida Irfan
+966594231907
villa 3 mutanabi street near lulu express east dammam commercial center
An Nawras, Dammam
Saudi Arabia (SA)

As per the recent response from Aramex they have advised that the customer does not wish to return any items and on email customer is complaining that she is going to report to MOC because the collection has not been done.

Refund value of the items that customer wish to return is SAR 111.80.

Please look into this and advise. Thank you for your help!

Regards,
Apoorv
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