Subject: RE: Received Extra Amount / 7694388392 and 7405227396
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Rehan Khan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 8 Nov 2020 07:40:04 +0000

Hi @Apoorv Joshi<mailto:[email-masked]>

Beneficiary Name :
AL RASHID GROUP Bsc ©
Bank Name :
Bank of Bahrain & Kuwait
Account Number:
1-000-002-82207
IBAN Number:
BH83  BBKU  0010  0000  2822  07
Swift Code:
BBKUBHBM

Also email the details of when deposit will be made.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, November 7, 2020 2:30 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Rehan Khan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Received Extra Amount / 7694388392 and 7405227396

External email sender, please take precaution.
Hi Team,

Can you please assist in getting the Bank Details for CP Bahrain as the customer is reporting that the orders they placed with us, they have successfully received them but they also received the refund for the mentioned orders without returning any items. As per Hybris there are no refund transactions in the below orders.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 21 October, 2020 21:31:19
Subject: Received Extra Amount / 7694388392 and 7405227396

Hi Team,

The customer said that the payments and orders were both made and the payment was also refunded in his account.
We have asked the customer to confirm for which orders he received the payment but customer doesn't know the order numbers, so we have checked with his email i.d so we have found 5 orders but these are the orders which was placed in July and September.

So we request you please check this case before escalation and do the needful as soon as possible.

Order numbers: 7694388392 and 7405227396
Tracking numbers: 45443068941 and FP09280003748

Ticket number - 1546945

We are looking forward to your reply.

Regards
Rehan

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