Subject: RE: Refund Not Processed
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 8 Nov 2020 07:09:06 +0000

Hi Apoorv,

Recreate RMA as goodwill and mention RMA # 1000019126 in the old RMA box.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, November 7, 2020 5:33 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Samer Salmeh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Refund Not Processed

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. As per the warehouse the following RMA has processed: 1000019126, on hybris the RMA is 1000083007.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 30 October, 2020 18:51:45
Subject: Refund Not Processed

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Sep 24, 2020
Order ID: 9604506371
Child Ticket: 1617645
My ticket: 1617085

The Refund amount: AED14.50

Issue Description: Customer raised a return request for one item and we have checked with the tracking number that the items have been delivered to the warehouse on 30 Sep 2020 but according to the hybris the refund has been not processed yet.

We have escalated to WH but there is now response>

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