Subject: New Reply Received - Return
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 08 Nov 2020 07:07:54 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  Return  Ticket comment <div>Sure i am waiting hope this time your driver will come soon. <br><br>
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<div dir="ltr">Regards <div>  Wajeeha Murtaza.</div>
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<div>On 7 Nov 2020, at 4:14 PM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Wajeeha,<br><br>​Thank you for getting in touch with us and apologies for late response.</div>
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<br>We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process.<br><br>We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items.<br><br>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1559922