Subject: RE: Bank Transfer // 6227391580 // 1605170
From: Malik Ismail <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: M Ataullah <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 8 Nov 2020 06:27:12 +0000

Hi Fauzan,

Noted.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, November 7, 2020 3:26 PM
To: Malik Ismail <[email-masked]>
Cc: M Ataullah <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Bank Transfer // 6227391580 // 1605170
Importance: High

External email sender, please take precaution.
Hi Malik,

With reference to order #6227391580
RMA: 1000031412
Amount: SAR204
Kindly assist us to process the manual refund of the order. the my My Credit has been removed from customer account and account details has been updated.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 28, 2020 2:43:39 AM
Subject: Bank Transfer // 6227391580 // 1605170

Hi Malik,

With reference to order #6227391580
RMA: 1000031412
Amount: SAR204
Kindly assist us to process the manual refund of the order. the my manual has been delivered and account details updated.

Regards,
Fauzan

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 23, 2020 9:44:40 AM
Subject: Bank Transfer // 6227391580 // 1605170

Problem Statement: Bank Transfer

Order Date: Sep 25, 2020
Order ID: 6227391580
RMA : 1000031412
Value of the return items; 204 SAR
Ticket no; 1605170
Jira link; https://landmark.atlassian.net/browse/REL-123160<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-123160&data=04%7C01%7CMalik.Ismail%40landmarkgroup.com%7C74741ddc1c1041be220808d8830fdfd3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637403451500823461%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ayukEtxOGbt6EYyLl2uQcT71DqIRqa%2F3ZEDWXwmikfs%3D&reserved=0>
Assistance Required: Need to transfer the money to the bank account.

Issue Description: The customer place the order Through mastercard and his refund was processed in My Credit and he was chasing his refund in his bank account, now the amount has been removed from the My Credit Account, so kindly do manual refund for this customer.

Regards,
CS Team Syed Ataullah

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