Subject: RE: RE: NDR refund // 6223351889 // 1482492
From: Jessie Caparas <[email-masked]>
To: FarEye Support <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Vishwajeet Singh <[email-masked]>, seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Mohd Imran <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 8 Nov 2020 05:52:01 +0000

@[email-masked]<mailto:[email-masked]>

For your help on the below please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: FarEye Support <[email-masked]>
Sent: Saturday, November 7, 2020 3:52 PM
To: Jessie Caparas <[email-masked]>
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; Malik Ismail <[email-masked]>; [email-masked]; [email-masked]; Mohd Imran <[email-masked]>; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>
Subject: Re: RE: NDR refund // 6223351889 // 1482492

External email sender, please take precaution.
Dear Jessie,

We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/068e639256b2ff6eba8d84a902cdf6a82a4ce49c75adabe24c2067dd8ae2ab83<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F068e639256b2ff6eba8d84a902cdf6a82a4ce49c75adabe24c2067dd8ae2ab83&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C31c70ad9a2484afac07f08d883138efc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637403467311627881%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=MQ2IKsNOSc7B4nzG5HZgImc8av%2FCLoTwIHjRrGGHFPs%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C31c70ad9a2484afac07f08d883138efc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637403467311637876%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Iit86BvgODPax8QbLzrhxhDJAdB9gxYBwQk%2FVyml3%2B8%3D&reserved=0> to check the details.
Thanks,
Sanjeev Pandey,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C31c70ad9a2484afac07f08d883138efc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637403467311637876%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mj8jZdtl4rLCeWqQI5zj9GMIJh7lhNi46k23tMD%2FGcg%3D&reserved=0>
Call: +91 70-6595-6595
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On Sat, 7 Nov at 10:58 AM , FarEye Support <[email-masked]> wrote:
Dear Jessie,

Thanks for contacting FarEye!
We would like to inform you that we have received your concern regarding status required to be update, we are working on it & we will update you very soon.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/068e639256b2ff6eba8d84a902cdf6a82a4ce49c75adabe24c2067dd8ae2ab83<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F068e639256b2ff6eba8d84a902cdf6a82a4ce49c75adabe24c2067dd8ae2ab83&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C31c70ad9a2484afac07f08d883138efc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637403467311667862%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wPYqI2iJFVM%2Fq4sX2GGff3PlHJmPL061QGpumycdZSA%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C31c70ad9a2484afac07f08d883138efc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637403467311667862%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=dB%2Bv3EifLhtgrQrOXFsk9464OFQuky1Ff6PPL%2Fq5w0s%3D&reserved=0> to check the details.
Thanks,
Sanjeev Pandey,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C31c70ad9a2484afac07f08d883138efc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637403467311677853%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=P1pzOajusSCgO6HBQHEYyvryrCBcK1rKdXjaAJjttUg%3D&reserved=0>
Call: +91 70-6595-6595
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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Sat, 7 Nov at 10:36 AM , Jessie Caparas <[email-masked]> wrote:
Hi Team,

Please initiate RTO for this order.

22/09/2020        14:23

[Image removed by sender.]

@Vishwajeet Singh<mailto:[email-masked]>
For your approval please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, November 6, 2020 1:34 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nitesh Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: NDR refund // 6223351889 // 1482492

External email sender, please take precaution.
Hi Team,

Please ssist regarding the following case.

Regards
Shakeeb

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 12:24:46 PM
Subject: NDR refund // 6223351889 // 1482492

Hi Team,

With reference to order #6223351889
Order Date:  Sep 11, 2020
Tracking ID: CRDSAL0065537420

The order has been returned to WH (RTO) on 22 September, 2020 as per Saudi Post website, but as per hybris the status is still in transit. Kindly mark the order as NDR and process the refund.

Thank you for your help.

Regards.
Nitesh

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172401:211857
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