Subject: RE: RE: Order status update: Case id - 1649297 Order Number: 6236935066
From: Jessie Caparas <[email-masked]>
To: FarEye Support <[email-masked]>
Cc: Vishwajeet Singh <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, Mohd Imran <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Malik Ismail <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 8 Nov 2020 05:28:51 +0000

Thanks!

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: FarEye Support <[email-masked]>
Sent: Saturday, November 7, 2020 8:16 PM
To: Jessie Caparas <[email-masked]>
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; Mohd Imran <[email-masked]>; [email-masked]; [email-masked]; Malik Ismail <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: RE: Order status update: Case id - 1649297 Order Number: 6236935066

External email sender, please take precaution.
Dear Jessie,

We have published the RTO status for the mentioned AWB and below sharing the Request Data that was sent to the API Gateway for your reference as well:

{
  "customer_shipment_id": "CRDSAL0088858520",
  "customer_shipment_status": "RTOInitiated",
  "customer_shipment_sub_status": "",
  "change_in_customer_shipment_status": "TRUE",
  "shipment_direction": "reverse",
  "event_timestamp": "2020-11-05 09:57:00",
  "entry_type": "Hybris",
  "order_id": "6236935066",
  "chargeable_weight": "",
  "scac": "SAU",
  "seller_organization_code": "LMG_KSA",
  "ship_node": "2299999",
  "tracking_id": "CRDSAL0088858520",
  "reference_number": "CRDSAL0088858520"
}

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/6e0d7196dc3b8e731248c5e60ce8d31e5387559aeababb8d5a68f5b3c9537206<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F6e0d7196dc3b8e731248c5e60ce8d31e5387559aeababb8d5a68f5b3c9537206&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cad3ebf9b68834576aa2308d8833864d0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637403625530355629%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=P%2F2xz1oK78fFHkZZFVFy%2Ffi5bIYDGEUUl%2F3Mtsx%2FWqU%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cad3ebf9b68834576aa2308d8833864d0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637403625530365585%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GEU3r5Va67bKqtdFLfGU6RKTTQDTm%2BMqmBPF6VKIMmk%3D&reserved=0> to check the details.
Thanks,
Shailesh Bisht,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cad3ebf9b68834576aa2308d8833864d0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637403625530365585%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=V3A7JMpZkOwoxue2bMIcSPYAKTOEcOBSN8%2Bs2W2%2BIJU%3D&reserved=0>
Call: +91 70-6595-6595
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On Sat, 7 Nov at 6:24 PM , Vishwajeet Singh <[email-masked]> wrote:
Dear @FarEye Support<mailto:[email-masked]> Team,

Pl change the status.

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: FarEye Support <[email-masked]>
Sent: Saturday, November 7, 2020 1:49 PM
To: Jessie Caparas <[email-masked]>
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; Mohd Imran <[email-masked]>; [email-masked]; [email-masked]; Malik Ismail <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>
Subject: Re: RE: Order status update: Case id - 1649297 Order Number: 6236935066

External email sender, please take precaution.
Dear Jessie,

Post confirmation from vishwajeet, we will proceed further.

@Vishwajeet please confirm on it.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/6e0d7196dc3b8e731248c5e60ce8d31e5387559aeababb8d5a68f5b3c9537206<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F6e0d7196dc3b8e731248c5e60ce8d31e5387559aeababb8d5a68f5b3c9537206&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cad3ebf9b68834576aa2308d8833864d0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637403625530385496%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=TVhQrkfNpd%2BdumAJN1kysTYHd978eM3iYDVwtEpqJOo%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cad3ebf9b68834576aa2308d8833864d0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637403625530385496%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=m98y4B0BRVbLx0ZbwvaYL%2FvfYGxbiP%2FjAIAvCip3UWY%3D&reserved=0> to check the details.
Thanks and Regards,

 Tamkin Raza, Technical Engineer
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On Sat, 7 Nov at 11:00 AM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Jessie,

Thanks for contacting FarEye!
We would like to inform you that we have received your concern regarding status need to be update, we are working on it & we will update you very soon.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/6e0d7196dc3b8e731248c5e60ce8d31e5387559aeababb8d5a68f5b3c9537206<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F6e0d7196dc3b8e731248c5e60ce8d31e5387559aeababb8d5a68f5b3c9537206&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cad3ebf9b68834576aa2308d8833864d0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637403625530415368%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2cIi3TEoz%2FSX2YxeSq9KGUEdTMrqda%2F2gAVNx5OhXIQ%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cad3ebf9b68834576aa2308d8833864d0%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637403625530415368%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pTeY%2FWUyYHhhuCv41Rd1C%2FXDy2y11WU7RsFLE9ojRok%3D&reserved=0> to check the details.
Thanks,
Sanjeev Pandey,
Technical Engineer

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On Sat, 7 Nov at 10:37 AM , Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Please initiate RTO for this order.

05/11/2020        09:57

[Image removed by sender.]

@Vishwajeet Singh<mailto:[email-masked]> for your approval please.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 6, 2020 1:19 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order status update: Case id - 1649297 Order Number: 6236935066

External email sender, please take precaution.
Hi Team,

Please assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 6, 2020 2:29:12 PM
Subject: Order status update: Case id - 1649297 Order Number: 6236935066

Hi Team,

Problem statement - order status not updated

Delivery date: 11/4/2020
​
​Tracking status: Return to origin on 10/5/2020

Case id - 1649297
Order Number: 6236935066
Order Created: 11/1/2020
AWB - CRDSAL0088858520

Kindly update the order status as not delivered and ​initiate the refund for this order.

Regards,
Manish

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