Subject: Re: BABYSHOP TEAM / Damaged
From: Mohammad Shafeeque <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 7 Nov 2020 15:08:30 -0700 (MST)

Hi Team, 

Problem Statement: Refund not processed for BABYSHOP TEAM WWD / Damaged returned by customer 

Order Date : 23/09/2020 
Order ID: 6226463906 
Tracking ID: 14843626226463906 
Item ID : 161735881 - - Baby Safe Metal Safety Gate SAR 269.00 
Assistance Required: Damaged Item Recieved 

Issue Description: As per Babyshop team the damaged item is collected and returned to the WH. however the refund is not processed So we request you to check this concern and get it refunded . 
Please find the attachment 
Regards, 
Shafeeque 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, October 29, 2020 2:44:40 PM 
Subject: BABYSHOP TEAM / Damaged 

Problem Statement: BABYSHOP TEAM / Damaged 

Order Date : 23/09/2020 
Order ID: 6226463906 
Tracking ID: 14843626226463906 
Item ID : 161735881 - - Baby Safe Metal Safety Gate SAR 269.00 
Assistance Required: Damaged Item Recieved 

Issue Description: Customer emailed us informing that he/she received the item on 28/069/2020 but the item which they recieved is damaged, customer also provided us the picture of damaged item. 

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
Shafeeque