Subject: Re: Technical Issue//Order ID: 8210752625
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 7 Nov 2020 14:37:54 -0700 (MST)

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 5 November, 2020 02:31:58 
Subject: Technical Issue//Order ID: 8210752625 

Hi Team, 
Problem Statement: Technical Issue 

Order Date : Oct 29, 2020 
Order ID: [ callto:9606721769 | 8210752625 ] 
Tracking ID: NA 

Issue Description : The Customer placed the order on Oct 29, 2020 , and it is pending since then. 

Case History : The customer reached out to us on Nov 02 , 2020 , and since then the issue has been escalated to the warehouse team and they have told that the order not reflecting in our system may be pick & pack. 
PFB the attached screenshot of the response from warehouse. 

Assistance Required : We request you to look into this concern and help us to resolve the case on ASAP. 

Regards, 
Ebrahim Hageb