Subject: Re: RE: Order status update: Case id - 1649297 Order Number: 6236935066
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 07 Nov 2020 16:15:46 +0000

Dear Jessie,     We have published the RTO status for the mentioned AWB and below sharing the Request Data that was sent to the API Gateway for your reference as well:     {   "customer_shipment_id": "CRDSAL0088858520",   "customer_shipment_status": "RTOInitiated",   "customer_shipment_sub_status": "",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "reverse",   "event_timestamp": "2020-11-05 09:57:00",   "entry_type": "Hybris",   "order_id": "6236935066",   "chargeable_weight": "",   "scac": "SAU",   "seller_organization_code": "LMG_KSA",   "ship_node": "2299999",   "tracking_id": "CRDSAL0088858520",   "reference_number": "CRDSAL0088858520" }        You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/6e0d7196dc3b8e731248c5e60ce8d31e5387559aeababb8d5a68f5b3c9537206 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                      Thanks,     Shailesh Bisht,     Technical Engineer       FarEye- Enabling Digital Logistics Call: +91 70-6595-6595       7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Sat, 7 Nov at  6:24 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear

@FarEye Support Team, 

  

 
 
Pl change the status.

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Saturday, November 7, 2020 1:49 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; Mohd Imran <[email-masked]>; [email-masked]; [email-masked]; Malik Ismail <[email-masked]>;
 [email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: Re: RE: Order status update: Case id - 1649297 Order Number: 6236935066 

 

 
External email sender, please take precaution.

 

 

 Dear Jessie, 

 

   

 
 Post confirmation from vishwajeet, we will proceed further. 

 

   

 
 @Vishwajeet please confirm on it. 

 

   

 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/6e0d7196dc3b8e731248c5e60ce8d31e5387559aeababb8d5a68f5b3c9537206 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 
 Thanks and Regards, 

 

   

 
 
 Tamkin Raza, Technical Engineer

 

 
  FarEye-
 Enabling Digital Logistics  

 

 

 
 
 Call: +91 7065956595

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

On Sat, 7 Nov at 11:00 AM
, FarEye Support <[email-masked]> wrote:

 

 
 
 Dear Jessie, 

 

   

 
 Thanks for contacting FarEye!   
We would like to inform you that we have received your concern regarding status need to be update, we are working on it & we will update you very soon. 

 

 

 

  

 
 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/6e0d7196dc3b8e731248c5e60ce8d31e5387559aeababb8d5a68f5b3c9537206 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 
Thanks,

 

 

 
 
Sanjeev Pandey, 

 

 

 
Technical Engineer

 

 

 

 

FarEye-
 Enabling Digital Logistics 

 

Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Sat, 7 Nov at 10:37 AM
, Jessie Caparas <[email-masked]> wrote:

 

 
 Hi Team, 

 

 

 
 Please initiate RTO for this order. 

 

 

 
 05/11/2020        09:57   

 

   

 

 

 

 

 
 @Vishwajeet
 Singh for your approval please. 

 

 

 

Thank you and Kind Regards,

 

 
Jessie Caparas

 

 
Email:
[email-masked]

 

 
T: +97145172087

 

 

 

 

From: Shakeeb Arsalan <[email-masked]>
 
Sent: Friday, November 6, 2020 1:19 PM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]>;
 Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Order status update: Case id - 1649297 Order Number: 6236935066

 

 

 

 
 
External email sender, please take precaution.

 

 

 
 
Hi Team, 
 
Please assist regarding the following concern. 
 
Regards 
Shakeeb

 

 

 

 

 

 
From:
"Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Asjad Hussain" <[email-masked]> 
Sent: Friday, November 6, 2020 2:29:12 PM 
Subject: Order status update: Case id - 1649297 Order Number: 6236935066

 

 

 

 

 

Hi Team,

 

 

 

 
 
Problem statement - order status not updated

 

 

 

 
 
Delivery date: 11/4/2020

 

 

​

 

 

​Tracking status: Return to origin on 10/5/2020

 

 

 

 
 
Case id - 1649297

 

 

Order Number: 6236935066

 

 

Order Created: 11/1/2020

 

 

AWB - CRDSAL0088858520

 

 

 

 
 
Kindly update the order status as not delivered and ​initiate the refund for this order.

 

 

 

 
 
Regards,

 

 

Manish

 

 

   

 

 

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www.landmarkgroup.com 

 

 

 
 
172403:211857

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com