Subject: Re: Refund Not Processed
From: Samer Salmeh <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 7 Nov 2020 06:23:02 -0700 (MST)

يبليبليبل 

From: "Samer Salmeh" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 30 October, 2020 18:51:45 
Subject: Refund Not Processed 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Sep 24, 2020 
Order ID: 9604506371 
Child Ticket: 1617645 
My ticket: 1617085 

The Refund amount: AED14.50 

Issue Description: Customer raised a return request for one item and we have checked with the tracking number that the items have been delivered to the warehouse on 30 Sep 2020 but according to the hybris the refund has been not processed yet. 

We have escalated to WH but there is now response>