Subject: Refund Not initiated yet: case id - 1608856 Order Number: 7406912916
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 7 Nov 2020 06:20:19 -0700 (MST)

Hi Team, 

With reference to order # 7406912916 

Kindly assist us to process the below RMA ( 1000057989 ) with value ( BHD5.7 ) as it has been returned to Conloc under AWB: 45444123384 on 15 Oct 2020 . as we are not getting any updated from child ticket. 

Regards, 
Fauzan 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, October 29, 2020 5:52:59 PM 
Subject: Refund Not initiated yet: case id - 1608856 Order Number: 7406912916 

Hi Team, 

We are not getting any response on the child ticket# 1609464 which was created on 10/22/2020. 

Please note that as per the customer the below items has been collected under the AWB 45444123384 and the collection reference J128D50 However refund is pending. 

We request you to please check if we have received the items at the warehouse If yes then please process the refund for the same. 

Problem statement: Refund Not initiated yet 

case id - 1608856 
Order Number: 7406912916 
Order Created: 10/7/2020 
Tracking id - HAWB 45444123384 Reference 161716191 
Collection reference: J128D50 

Return request created: 10/10/2020 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse still the refund for the same has not been initiated. 

Regards, 
Manish