Subject: Re: LATE DELIVERY
From: Hemyar Nasser <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 7 Nov 2020 06:03:53 -0700 (MST)

Hi Team 

Problem Statement: Refund approval. 

Ticket ID: 1562259 
Order Date: Sep 21, 2020 
Order ID: 8204115494 
Tracking ID: FP09220001714 
Total Price: KWD 4.5 

Issue Description: the order did not delivered to customer. and there was partial cancelation and KWD 5.5 has been refunded to my credit. 

Case history: the customer contacted us a month ago complaining about late delivery we escalated many times to LMG team but no responses so we escalated to zimbra and LMG team said this : The below mentioned shipment is a test order from MAX. 
We didn’t receive the shipment physically. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Hemyar 

From: "Hemyar Nasser" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Wednesday, 14 October, 2020 16:58:08 
Subject: LATE DELIVERY 

Hi team 

Problem Statement: Late delivery. 
Order Created: Sep 21, 2020 
Order Number: 8204115494 
Tracking ID: FP09220001714 
Assistance Required: Need urgent delivery. 
Issue Description: the customer is complaining about late delivery. and customer insist to get the courier phone number which i don't know and if we don't provide the courier number he will rise case against us. anyway, according to tracking no the order rejected by customer twice once on Sep 22 04:28 PM and the another one on Sep 26 01:47 PM. 
please check the case and do the needful. 

Regards 
Hemyar.