Subject: Re: Proof Of Delivery / 9787427257
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Rehan Khan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 7 Nov 2020 03:43:57 -0700 (MST)

Hi Team, 

Please assist in getting the POD on the below case. When we asked Aramex to share the POD with signature and ID proof they shared with us an eml file, since we could not open it we asked them to share it with us in PDF or Jpg/PNG format. They responded that they do not have POD later. Please find attached the file they shared with us. 

Customer is denying receiving this order while as per tracking it is successfully delivered. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 20 October, 2020 13:04:11 
Subject: Proof Of Delivery / 9787427257 

Hi Team, 

The customer has placed his order on Jun 12, 2020 and as per the tracking number the order has been delivered. However, the customer claim that he did not received his order so we have escalated to the courier team and ask them to provide us the proof of delivery. 
So first they've provide us the Proof Of Delivery but it was not visible so we've asked them to provide us the proof of delivery in JPG or PDF file so courier team replied "POD is not available confirmed with customer shipment received". 

We've informed the same thing to the customer but customer is still saying that order has not delivered and he is asking for a call. 

So we request you please do the needul and help us to resolve this case. 

Order Date: Jun 12, 2020 
Order ID: 9787427257 
Tracking ID: 45910785104 

Delivery Date: Jul 15, 2020 

Ticket number - 1598957 

We are looking forward to your reply. 

Regards 
Rehan 

Subject: RE: [#1581225] - inbound call for order 9787427257
From: Tanveer Sawant <[email-masked]>
To: Max <[email-masked]>, ALL DXB DOM - Banks e-Commerce <[email-masked]>, Shahazad Kallittavalappil <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 14 Oct 2020 05:10:21 +0000

Dear

POD is not available confirmed with customer shipment received

------------------------

Best Regards,

Tanveer

From: Max <[email-masked]>
Sent: Tuesday, October 13, 2020 10:37 PM
To: ALL DXB DOM - Banks e-Commerce <[email-masked]>; Shahazad Kallittavalappil <[email-masked]>
Cc: [email-masked]; [email-masked]
Subject: Fwd: [#1581225] - inbound call for order 9787427257

External email: avoid to open links or attachments unless sender is known and content is relevant..

Dear Team,

Kindly note that the order status is ( completed), but the customer didn't receive it.

Kindly share the POD.

Order Number:  9787427257

AWB: 45910785104

Best Regards,

Farah Safaqa

   On Tue, 13 Oct at 10:26 AM , Max <[email-masked]<mailto:[email-masked]>> wrote:

   Please take a look at ticket #1581225<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1581225&data=02%7C01%7CTanveer%40aramex.com%7C50f600fe59ee4c1993bd08d86fa6ead7%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C1%7C637382109976888842&sdata=8izWj%2FO3AY5L9REVy64n5CrhjRgmPsmLj2m%2B9fnf6ic%3D&reserved=0> raised by Bassem Mtanus ([email-masked]<mailto:[email-masked]>).

   Dear Team,

   Kindly note that the order status is ( completed), but the customer didn't receive it.

   Order Number:  9787427257

   AWB: 45910785104

   Best Regards,

   Shahed abuelez

      On Tue, 13 Oct at 10:25 AM , Bassem Mtanus <[email-masked]<mailto:[email-masked]>> wrote:

      Dear Team,

      Kindly note that the order status is ( completed), but the customer didn't receive it.

      Order Number:  9787427257

      AWB: 45910785104

      Best Regards,

      Shahed abuelez

      1581225:1125156