Subject: refund not initiated.
From: "Yahya Ahmed. Mohammed Ali Al- Dhurafi" <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Sat, 7 Nov 2020 03:22:27 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Aug 30, 2020 
Order ID: 6219953245 
Return Tracking ID: FP08300001377 
Tictet no:1634220 
Assistance Required:Need an urgent refund to the customer 

Issue Description: the customer refused the order when it delivered to him because of the item was damage but the refund not initiated to him since Sep-09-2020 11:33 PM when it reached to the WH but it shown in the system in transit and when we track it , it shown delivered to WH, 

Kindly arrange urgent refund to the customer as soon as possible. 

Regards, 
Yahya