Subject: refund not initiated .
From: "Yahya Ahmed. Mohammed Ali Al- Dhurafi" <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Sat, 7 Nov 2020 02:32:58 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Apr 12, 2020 
Order ID: 6480813722 
Return Tracking ID: 45944529514 
Assistance Required: Need Urgent refund 

Issue Description: Customer raised a return request for 01 item and as per customer he handed over 01 item to the courier team and as per the courier team they delivered the items to the warehouse on May 10, 2020. 

But according to the hybris the refund has been not processed for 02 items, So we request you to check under RMA 24256023 how many item has been received in our warehouse. 

Regards, 
Yahya