Subject: Refund followup! // 6225499591 // 1612446
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 7 Nov 2020 02:26:46 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Sep 19, 2020 

Order ID: 6225499591 
Return Tracking ID: 41236288940, 46180693473 
Assistance Required: Need refund to customer 
RMA: 1000007966 & 1000007976 

Issue Description: Customer raised a return request for 5item and handed over to the courier team. Tracking status shows that items returned to Warehouse, however customer didn't received the refund. As per the update, items were collected under tracking: 46180693473 and returned back to us. 

Child ticket: 1619216 has been created. 

Kindly look into the issue and refund the customer 

Regards, 
Nitesh