Subject: Re: App Lon in issue: Case id - 1391063
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 7 Nov 2020 01:28:55 -0700 (MST)

Hi Team, 

Please assist in getting the case below closed. 

Regards 
Shakeeb 

From: "Apoorv Joshi" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Akshay Berry" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Friday, October 30, 2020 9:03:25 PM 
Subject: Re: App Lon in issue: Case id - 1391063 

Hi Jessie, 

Please assist in getting an update on the below case. There is no update on Jira ticket since almost a month. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Akshay Berry" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Sunday, 25 October, 2020 21:31:45 
Subject: Re: App Lon in issue: Case id - 1391063 

Hi Akshay, 

No update on the below still. Please assist. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Monday, 12 October, 2020 11:55:43 
Subject: RE: App Lon in issue: Case id - 1391063 

Hi team, 

I have sent a reminder on the JIRA ticket raised already. 

[ https://landmark.atlassian.net/browse/REL-110991 | https://landmark.atlassian.net/browse/REL-110991 ] 

Please keep a follow up. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas <[email-masked]> 
Sent: Monday, October 12, 2020 9:08 AM 
To: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Manish Kumar <[email-masked]> 
Subject: RE: App Lon in issue: Case id - 1391063 

[ mailto:[email-masked] | @Akshay Berry ] 

Kindly check on this. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 11, 2020 4:06 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: App Lon in issue: Case id - 1391063 

External email sender, please take precaution. 

Hi Team, 

Need your assitance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 11, 2020 5:17:47 PM 
Subject: Re: App Lon in issue: Case id - 1391063 

Please note that the customer is still following up on the below concern. 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Mahmoud Emadeldin Mahmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, September 26, 2020 2:17:24 PM 
Subject: Re: App Lon in issue: Case id - 1391063 

Hi Team, 

Please assist on the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mahmoud Emadeldin Mahmoud Elsayed" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 20 September, 2020 23:05:03 
Subject: Re: App Lon in issue: Case id - 1391063 

Hi Team 

Kindly assist regarding the following concern. 

Regards 

Shakeeb 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, September 19, 2020 11:43:16 AM 
Subject: App Lon in issue: Case id - 1391063 

Hi Team, 

Please assist us to the get app issue fixed as we are not getting any proper resolution from the Jira team. 

Case id - 1391063 

Jira link - [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-110991&data=02%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cada2cf2f9c03475eddcb08d86e6cc2bf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637380760682488512&sdata=z5PF6uJ3wUQOrcL9PBjRvYllREOMDbXpiTBGcXf54nU%3D&reserved=0 | 
https://landmark.atlassian.net/browse/REL-110991 ] 

Please note that the customer is unable to access his application. Please see the below details and do the needful. 

-IOS version 

-Registered email: [ mailto:[email-masked] | [email-masked] ] 

-The screenshot i can’t do it because the app doesn’t work. 

-app version: version 9.1.9 

Thank you for your help. 

Regards, 

Manish 

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