Subject: Re: Unable to create Return request // 9603003666
From: Shivani Rani <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Fri, 6 Nov 2020 23:46:31 -0700 (MST)

Hi Team, 

The customer reported that the item has been collected by the courier team on 25 Oct, 2020 and did not give any return slip. As per the hybris there is no return requested. 

The name of the item is #162735013 - - Omax Men's Silver Analog Metal Strap Watch TTM01P26 and cost of it is AED 168 

Kindly check and advice. 

Regards, 
Shivani 

From: "Jessie Caparas" <[email-masked]> 
To: "Jagmohan Urmaliya (TCS)" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Atmaram Tiwari" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "LMG OMS" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Shivani Rani" <[email-masked]> 
Sent: Monday, 2 November, 2020 17:15:16 
Subject: RE: Unable to create Return request // 9603003666 

Thanks [ mailto:[email-masked] | 
@Jagmohan Urmaliya (TCS) ] 

[ mailto:[email-masked] | @Fauzan Ahmad, Musalman ] [ mailto:[email-masked] | @Apoorv Joshi ] [ mailto:[email-masked] | 
@seeta.seeta ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] 

Please let the customer create the return. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Jagmohan Urmaliya (TCS) <[email-masked]> 
Sent: Monday, November 2, 2020 2:05 PM 
To: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; Atmaram Tiwari <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; LMG OMS <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Shivani Rani <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: RE: Unable to create Return request // 9603003666 

Hi Jessie, 

RMA 1000003335 was created for this order but it seems same was not available in Hybris. As we discussed over call, I have cancelled it in OMS so you may proceed with creating new Return order. 

Regards 

Jagmohan 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 2, 2020 1:29 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Atmaram Tiwari < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; LMG OMS < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Unable to create Return request // 9603003666 
Importance: High 

[ mailto:[email-masked] | @Atmaram Tiwari ] 

Still no reply from OMS team related to the below concern. 

Please help. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 31, 2020 8:12 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Atmaram Tiwari < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; LMG OMS < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Unable to create Return request // 9603003666 

External email sender, please take precaution. 

Hi Jessie, 

Please assist on the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Atmaram Tiwari" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "LMG OMS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, October 26, 2020 11:14:40 AM 
Subject: Re: Unable to create Return request // 9603003666 

HI Jessie, 

There is no policy validation in cockpit. 

Customer has tried from RTS and return got created in OMS, so OMS is not allowing . 

[ mailto:[email-masked] | @LMG OMS ] team plz help. 

REGARDS, 

---------------------------------------------- 

Atmaram Tiwari 

Web Team | Landmark Group 

18th floor Al Marsa, South Tecom Zone D Dubai Marina P.O.Box 25030 

w: [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.webteam.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C76e30e0077d44955c70a08d87f16c21a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637399083008979006%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2pH0Q4pnG0rpAcv0bKMznMmFrsJBjT1W8cM6DyBpWBA%3D&reserved=0 | webteam.com ] 

m: +971 52 117 4306 

m: +91 98 999 73807 

t: +971 4 517 2015 int:(2015) 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, 25 October 2020 at 9:29 PM 
To: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >, Atmaram Tiwari < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >, Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >, Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >, Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Unable to create Return request // 9603003666 

[ mailto:[email-masked] | @Atmaram Tiwari ] 

Can you please help us on this? 

Customer initially visited the store for return however store wasn’t able to process it. 

Now, return is not allowed since its more than 14 days. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 25, 2020 6:54 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Unable to create Return request // 9603003666 
Importance: High 

External email sender, please take precaution. 

Hi Jessie, 

The order has been delivered on 16 Oct and customer contacted us on 28 Sep. that he went to the store to return the item but due tech issue store was unable to return the item. so we tried to create return request on customer behalf. 

Regards, 

Fauzan 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 17, 2020 11:58:38 AM 
Subject: RE: Unable to create Return request // 9603003666 

Hi Fauzan, 

It is more than 14 days already. 

What is the return reason? 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 16, 2020 7:54 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Unable to create Return request // 9603003666 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us on the below case. 

Regards, 

Fauzan 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 16, 2020 6:07:22 PM 
Subject: Unable to create Return request // 9603003666 

Hi Team, 

Ticket- 1530555 

Problem Statement: Unable to create Return request 

Order Date: Sep 14, 2020 

Order ID: 9603003666 

Tracking ID: LM111160210 

Assistance Required: Need urgent Return 

Issue Description: The customer want to return the item and we are unable to create return request for it. 

​ 

We have already raised a jira ticket but they informed to get in touch with ORR team. ( [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-120275&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C76e30e0077d44955c70a08d87f16c21a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637399083008988998%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=fOn2T1H8%2Fe%2Bf6FPikulP5ukhWO5frS28HLoN6T57P%2Bc%3D&reserved=0 | https://landmark.atlassian.net/browse/REL-120275 ] ) 

Kindly check and advice. 

Thank you for your help 

Regards, 

Shivani 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C76e30e0077d44955c70a08d87f16c21a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637399083008998991%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=qahsWDeFpghvmCpxXXhYqqiFODC%2F%2B4JNbu7r2R9FDFg%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com