Subject: refund approval case ID: 1583062
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 6 Nov 2020 23:35:11 -0700 (MST)

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 1583062 

Order Date : Oct 5, 2020 

Order ID: 6230508097 

return Tracking ID : 46286358731 

Total Price : 373.3 KSA 

Issue Description : 
The order was placed on Oct 5, 2020 and he raised a return request on 10/8/20 and he handed over the items to the courier partner as per the customer , he did not have any return receipt to share. 

items detail: 
162182746 - - Schiffli Detail Top with Crew Neck and Short Sleeves SAR27.00 SPLASH QTY 1 

161999867 - - Kendall & Kylie Textured Slip On Walking Shoes SAR230.00 SHOEMART QTY 1 

161736386 - - ELLE Striped Midi A-line Dress with Round Neck and Long Sleeves SAR140.00 SPLASH QTY 1 

162436653 - - Single Clamp SAR8.00 LIFESTYLE QTY 1 

162436649 - - Single Pumpkin Shaped Clamp SAR8.00 LIFESTYLE QTY 1 

Case history : The customer reached out to us on 13 Oct 2020 and since then the issue was pending. 

Customer's history : the customer is with us since 11/22/18 and this is his 9th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif