Subject: refund approval case ID: 1583062
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 6 Nov 2020 23:27:49 -0700 (MST)

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 1583062 

Order Date : Oct 8, 2020 

Order ID: 6231353299 

return Tracking ID : 46286812891 

Total Price : SAR246.00 

Issue Description : 
The order was placed on Oct 8, 2020 and he raised a return request on 10/11/20 and he handed over the items to the courier partner on 18/10 /2020 as per the customer , he did not have any return receipt to share. 

items detail: 
161999866 - - Kendall & Kylie Textured Slip On Walking Shoes sHOEMART SAR246.00 

Case history : The customer reached out to us on 13 Oct 2020 and since then the issue was pending. 

Customer's history : the customer is with us since 11/22/18 and this is his 10th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif