Subject: RE: Refund appproval: Case id - 1561701 Order Number: 9605433928
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, K Nayan <[email-masked]>, Sanjana Suresh <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 7 Nov 2020 05:01:02 +0000

@K Nayan<mailto:[email-masked]> @Sanjana Suresh<mailto:[email-masked]>

Can we please push SHIPA to provide the POD?

Customer claims not to have received this order.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, November 6, 2020 2:15 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund appproval: Case id - 1561701 Order Number: 9605433928

External email sender, please take precaution.
Hi Team,

Please check the following concern and advise.

Regards
Shakeeb

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, November 6, 2020 3:42:15 PM
Subject: Refund appproval: Case id - 1561701 Order Number: 9605433928

Hi Team,

Please note that the customer has received only messages for the delivery however the shipment still not delivered and we are getting  the below response response from shipa team "As per the system, this order was delivered to the same end customer. Please confirm from your end"

Problem statement - Missing shipment - The customer has reported to us that he had not received his order.

Case id - 1561701
Order Number: 9605433928
Order Created: 9/30/2020
AWB - SD000106834

Order value: AED 112.50
Concept: MAX

Assistance: Refund approval

Issue description: Please note that the customer contact us first time on 10/7/2020 and we have escalated it to the shipa for POD on 10/2/12/2020 and we have received only push back email from the shipa team.

Customer History: The customer is shopping with us since 1/11/2019 and has placed 9 complete order yet.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 29, 2020 4:02:49 PM
Subject: Re: Proof of delivery: Case id - 1561701 Order Number: 9605433928

Please do the nedful.

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 23, 2020 9:43:39 PM
Subject: Re: Proof of delivery: Case id - 1561701 Order Number: 9605433928

Need assistance to close the case.

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 18, 2020 10:48:23 AM
Subject: Re: Proof of delivery: Case id - 1561701 Order Number: 9605433928

Hi Team,

Need your help in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 18, 2020 10:45:48 AM
Subject: Proof of delivery: Case id - 1561701 Order Number: 9605433928

Hi Team,

Please note that the customer has received only messages for the delivery however the shipment still not delivered and we are getting  the below response response from shipa team "As per the system, this order was delivered to the same end customer. Please confirm from your end"

Please note that we have already confirmed with the customer twice. Please help us with POD.

Problem statement - Missing shipment - The customer has reported to us that he had not received his order.

Case id - 1561701
Order Number: 9605433928
Order Created: 9/30/2020
AWB - SD000106834

Order value: AED 112.50

Assistance: Please provide the proof of delivery with the customer siganture.

Regards,
Manish

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