Subject: RE: Refund approval 6490896955
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, ALL RUH OPS Landmark <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Hemyar Nasser <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 7 Nov 2020 04:59:33 +0000

@ALL RUH OPS Landmark<mailto:[email-masked]>

Please check if this order is still physically with you?

It has been undelivered since May!

45950362614

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, November 6, 2020 2:55 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Hemyar Nasser <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval 6490896955

External email sender, please take precaution.
Hi Team,

Please assist regarding the following concern

Regards
Shakeeb

________________________________
From: "Hemyar Nasser" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 7:29:24 PM
Subject: Refund approval

Hi Team

Hi team,

Problem Statement: Refund approval.

Ticket ID: 1592709
Order Date:  May 11, 2020
Order ID: 6490896955
Tracking ID: 45950362614
Total Price: SAR598.50
Concept is MAX

Issue Description: the customer contacted us on 17-10-2020 saying that he placed order on May and then he cancelled the order but the refund not transferred to him yet.

Case history: the customer placed the order on May 11, 2020 and the order still with Aramex , we informed Aramax to return the order, but no action has been taken.

Customer's history: the customer have ordered 9 orders but only one delivered and the rest of orders on validation cancellation and this order still in progress .

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Hemyar

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Subject: RE: [#1097791] - Late Shipping - 6490896955 - 45950362614
From: ALL RUH OPS - Landmark <[email-masked]>
To: Max <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ramez Grada <[email-masked]>, AbdelKader Salameh <[email-masked]>
Date: Mon, 28 Sep 2020 09:34:49 +0000

External email sender, please take precaution.

Dear,

Will do the needful to arrange delivery.

Best Regards

CMT Executive Aramex International – KSA – Riyadh

Tel: +966 920027447

aramex.com

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Faramex&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C1075a0bd21d742c7f97b08d86391bf8d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637368824922249439&sdata=QA9xi%2BbK4xtBCV7ptEjxXjQWMaCILa%2FGvG%2BGaF9hvI4%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Faramex&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C1075a0bd21d742c7f97b08d86391bf8d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637368824922259395&sdata=2n6EIR0QE7qMcY5uSFYkVOKwLxZ1YfD%2F0MwpHlm4CS0%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompanies%2F11516&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C1075a0bd21d742c7f97b08d86391bf8d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637368824922259395&sdata=0Fg%2Br5YPRO2raTTouA%2FZgbAPiR5Cn2yRXdLjlHlamtg%3D&reserved=0>

For a greener planet, please don’t print this email unless necessary.

From: Max <[email-masked]>
Sent: Monday, September 28, 2020 12:30 PM
To: Abdulrahman Mohamad (SA) <[email-masked]>
Cc: [email-masked]; [email-masked]; Ramez Grada <[email-masked]>; AbdelKader Salameh <[email-masked]>
Subject: Re: [#1097791] - Late Shipping - 6490896955 - 45950362614

External email: avoid to open links or attachments unless sender is known and content is relevant..

Dear Team,

As per tracking ID ( 45950362614 ) the order has not been delivered.

Kindly contact the customer on the following phone number ( 0555562558 ) to arrange an urgent delivery.

Order number: 6490896955

AWB: 45950362614

Best Regards,
Farah Safaqa

   On Sat, 26 Sep at 1:30 PM , Max <[email-masked]<mailto:[email-masked]>> wrote:

   Dear Team,

   As per tracking ID ( 45950362614 ) the order has not been delivered.

   Kindly contact the customer on the following phone number ( 0555562558 ) to arrange an urgent delivery.

   Order number: 6490896955

   AWB: 45950362614

   Best Regards,
   Farah Safaqa

      On Sun, 7 Jun at 3:32 PM , Max <[email-masked]<mailto:[email-masked]>> wrote:

      ​Dear Team,

      Any Update Please? the cutsomer wants to cancel the order, please cancel it.

      Order Number: 6490896955

      AWB: 45950362614

      Best Regards,

      Farah Safaqa

         On Wed, 3 Jun at 12:14 PM , Max <[email-masked]<mailto:[email-masked]>> wrote:

         Dears,

         The customer created order from the date ( May 11, 2020 ), but the order didn't ship,

         ​

         the customer requests to cancel the order.

         order number: 6490896955
         Tracking ID: 45950362614, shipment status (invalid )

         Best Regards,

         Razan Kattouaah

         1097791:1125156