Subject: RE: Return Issue - 6220813142
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, ALL RUH OPS - Landmark <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 7 Nov 2020 04:11:49 +0000

@ALL RUH OPS - Landmark<mailto:[email-masked]>

Why do we keep cancelling the below return request?

This is the 3rd time and customer is extremely upset.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, November 6, 2020 6:05 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Return Issue - 6220813142
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6220813142
AWB: 46291392700, 46286462342, 46180618234;I22EA01

All the above mentioned tracking numbers has been created for one single collection since September, 2020 and the items have not been collected from the customer yet. All the tracking numbers are cancelled.

Everytime we have esclated the following collection details were provided to them and yet they keep on asking for collection reference, later the collection ends up getting cancelled:
Imtiaz Solangi
3362 Ibad Ibn Bashr, batha safa makkah poly Clinic 1 ,Al Futah
Riyadh, SA,

Contact Number: +966567351390

Please look into this on priority and advise how should we proceed with this.

Thank you for your help!

Regards,
Apoorv
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