Subject: Re: Late collection: Case id - 1581884 Order ID: 6226550427
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 6 Nov 2020 20:39:32 -0700 (MST)

Hi Team, 

Please check on the case below and advise. 

Regards 
Shakeeb 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, October 20, 2020 7:29:14 PM 
Subject: Late collection: Case id - 1581884 Order ID: 6226550427 

Hi Team, 

The return request was raised on 9/28/2020 and the collection is pending since then now customer has informed that he wants to return the item at the store and the current tracking status is - Invalid 

Problem Statement: Late Collection 

Order Date : 23-Sep-2020 

Case id - 1581884 
Order ID: 6226550427 
Tracking ID: 46283498380 
Assistance Required: Need Urgent Collection 

Issue Description: The return request was created on 9/28/20 4:55 PM and till now the item has not collected from the customer so kindly arrange the collection on priority basis. 

Regards,