Subject: Late refund (Cancelled RMA) // 9606522804 /// 1000049083
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 6 Nov 2020 20:34:07 -0700 (MST)

Hi Team, 

Ticket- 1632850 
Child Ticket- 1636723 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Oct 5, 2020 
Order ID: 9606522804 
RMA: 1000049083 
Tracking ID: 46039596971 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported she received wrong items and that she returned the item but in the hybris the the return status is showing cancelled. 

As per the tracking we can see that the item has been returned to our warehouse on Oct 10, 2020. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Shivani