Subject: RE: return request and update order status // 1535562 // 6226604867
From: Bsj Nf <[email-masked]>
To: Jessie Caparas <[email-masked]>, Sachin Maheshwari <[email-masked]>
Cc: "Fauzan Ahmad . Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Mohamed Nagy <[email-masked]>, BS Cod Jeddah <[email-masked]>, Moosa Yusuf <[email-masked]>, Navaz Nt <[email-masked]>
Date: Sat, 7 Nov 2020 03:29:16 +0000

Hi
@Jessie Caparas<mailto:[email-masked]>
Please check the below GDMS order status has been closed.

Best Regards,
HARUN
Babyshop GDMS Operation
Jeddah-2113
Mob-0544358297
From: Jessie Caparas
Sent: Thursday, November 05, 2020 5:21 PM
To: Bsj Nf <[email-masked]>; Sachin Maheshwari <[email-masked]>
Cc: Fauzan Ahmad . Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Mohamed Nagy <[email-masked]>; BS Cod Jeddah <[email-masked]>; Moosa Yusuf <[email-masked]>; Navaz Nt <[email-masked]>
Subject: RE: return request and update order status // 1535562 // 6226604867

@Bsj Nf<mailto:[email-masked]>

Status is not updated as delivered so we can’t create any return as well.

What is the status of this order in GDMS?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Bsj Nf <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 5, 2020 4:48 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohamed Nagy <[email-masked]<mailto:[email-masked]>>; BS Cod Jeddah <[email-masked]<mailto:[email-masked]>>; Moosa Yusuf <[email-masked]<mailto:[email-masked]>>; Navaz Nt <[email-masked]<mailto:[email-masked]>>
Subject: RE: return request and update order status // 1535562 // 6226604867

Hi
@Jessie Caparas<mailto:[email-masked]>
Please find the attachment our Madinah team already collected from customer return and same time update to our CS-team. Kindly send back to RMA-no.Once RMA receive, we will WMS-receive confirm to you.

Best Regards,
HARUN
Babyshop GDMS Operation
Jeddah-2113
Mob-0544358297
From: Jessie Caparas
Sent: Thursday, November 05, 2020 3:33 PM
To: Bsj Nf <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Mohamed Nagy <[email-masked]<mailto:[email-masked]>>
Subject: FW: return request and update order status // 1535562 // 6226604867
Importance: High

@Bsj Nf<mailto:[email-masked]> @Sachin Maheshwari<mailto:[email-masked]>

Need your help on this.

Case already forwarded to MOC.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 5, 2020 3:41 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: return request and update order status // 1535562 // 6226604867
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to update the below order status as it has been delivered to customer.

Regards.
Fauzan

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 14, 2020 2:15:54 AM
Subject: retuen requst and update order statuse //  1535562 // 6226604867

dear team

Order Date :   Sep 23, 2020
Order ID: 6226604867
Tracking ID: no consignment

Concept : BABYSHOP

Assistance Required: Need update the status and do return item

Issue Description: as the customer want to do return request but the Order Status still SUBMITTED_TO_WAREHOUSE  and i did ticket from hyper for update statues to wh on 10/10/2020 but no respond and customer need to return the item  .

Case history : The customer reached out to us on  29 Sep 2020  and since then no action has been taken on the issue .

Customer's history : the customer is with us since 11/3/2018  and this is his 21th order with us.

Assistance required : so plz assistance the customer with his request  see the attachment and do need full

Regards,
Ala Aldin

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