Subject: Re: Refund Issue // 6227394384
From: Shivani Rani <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 6 Nov 2020 18:59:35 -0700 (MST)

Hi Team, 

Kindly advice. 

Regards, 
Shivani 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 31 October, 2020 08:24:20 
Subject: Refund Issue // 6227394384 

Hi Team, 

Kindly assist us on the below case. 

Regards, 
Fauzan 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, October 31, 2020 7:44:37 AM 
Subject: Refund Issue // 6227394384 

Hi Team, 

Ticket- 1580368 

Problem Statement: Refund Issue 

Order Date: Sep 25, 2020 
Order ID: 6227394384 
RMA: 1000019532 
Tracking ID: 46283025751 

Assistance Required: Need urgent Refund 

Issue Description: The refund has been processed on 13 Oct, 2020 but is is not showing in the payment section. 
​ 
Also, jira ( [ https://landmark.atlassian.net/browse/REL-123522 | REL-12352 ] ) team requested to contact Finance team as it is Paypal transaction. 

Kindly check and advice. 

Regards, 
Shivani