Subject: Re: Refund Issue - 8373420850
From: Apoorv Joshi <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Mustafa Chakki <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 6 Nov 2020 04:03:52 -0700 (MST)

Hi Shababe/Jessie, 

Can you please assist in closing this on priority as the customer is irated now and they are threatening for MOC. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammad Shababe Quamar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Mustafa Chakki" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, November 3, 2020 12:17:49 PM 
Subject: RE: Refund Issue - 8373420850 

Hi [ mailto:[email-masked] | 
@Mustafa Chakki ] 

Please process the below mention ticket, customer’s bank account has been updated in Hybris. 

Thanks, 

Shababe Quamar 

From: Apoorv Joshi <[email-masked]> 
Sent: Monday, November 2, 2020 9:28 PM 
To: Mohammad Shababe Quamar <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Mustafa Chakki <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Re: Refund Issue - 8373420850 

External email sender, please take precaution. 

Hi Team, 

Please update on the below case. Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 29, 2020 11:17:29 AM 
Subject: Re: Refund Issue - 8373420850 

Hi Shababe, 

Apologies for the previous email. 

The Bank details are now updated, please assist. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 24 October, 2020 13:07:29 
Subject: RE: Refund Issue - 8373420850 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] 

Bank details still not updated, please verify before sending mail. 

Thanks, 

Shababe Quamar 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 23, 2020 9:42 AM 
To: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund Issue - 8373420850 

External email sender, please take precaution. 

Hi Shababe, 

The Bank details have been updated on the customer's account as per the following Jira: [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-121710&data=04%7C01%7CMohammad.Quamar%40landmarkgroup.com%7C576f309b297e442703ec08d87f549b39%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637399348656073143%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2jZgzQlTAZ%2Bf4Jdw5wtIohJBzn2TXzSxG8oBo8F13Fs%3D&reserved=0 | https://landmark.atlassian.net/browse/REL-121710 ] 

Kindly assist further in getting the same processed as the customer is complaining regarding the refund still. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 12 October, 2020 12:45:46 
Subject: RE: Refund Issue - 8373420850 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] 

Please take bank details from customer and update the same in JIRA. 

Thanks, 

Shababe Quamar\ 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 11, 2020 8:20 PM 
To: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund Issue - 8373420850 

External email sender, please take precaution. 

Hi Shababe, 

Thank you for your prompt response. 

However, is the refund processed or do we need to take bank details from customer? Kindly advise. 

Regards, 
Apoorv 

From: "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 11 October, 2020 20:43:46 
Subject: RE: Refund Issue - 8373420850 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] 

Customer credit card has been expire, that’s why it’s showing rejected during refund. 

Thanks, 

Shababe Quamar 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 9, 2020 10:17 AM 
To: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund Issue - 8373420850 

External email sender, please take precaution. 

Hi Mohammad, 

Please assist on the below case. Thank you for your help! 

Regards, 

Apoorv 

From: "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 8 October, 2020 20:02:00 
Subject: RE: Refund Issue - 8373420850 

This transaction is done by credit card and not KNET. 

[ mailto:[email-masked] | @Mohammad Shababe Quamar ] please look into it. 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 08, 2020 5:10 PM 
To: Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Refund Issue - 8373420850 

[ mailto:[email-masked] | @Mustafa Chakki ] 

Kindly assist as well please. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 7, 2020 6:15 PM 
To: Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Anju John < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund Issue - 8373420850 

External email sender, please take precaution. 

Hi Rashid, 

With reference to the order number: 8373420850 

RMA: 42956044 

The following RMA was processed on Sep 18, 2020 for an amount of KWD 8.34 however, the refund transactions were rejected thrice. We raised the same to Jira team to look into it but as per them the refund window has already been closed and was advised to contact finance team. 

We request you to please look into this and advise if the refund has been processed to the customer. 

Thank you for your help! 

Regards, 

Apoorv 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohammad.Quamar%40landmarkgroup.com%7C576f309b297e442703ec08d87f549b39%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637399348656083138%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=XZ%2FoT9LzVQzfwDj9IGuAvF0xeMsrLPa1XToVOfcRZpg%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohammad.Quamar%40landmarkgroup.com%7C576f309b297e442703ec08d87f549b39%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637399348656093134%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZzD0IHmYbaSPirJz8dTar68D1aCyAOBl4QHfmWAPoUk%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohammad.Quamar%40landmarkgroup.com%7C576f309b297e442703ec08d87f549b39%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637399348656093134%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZzD0IHmYbaSPirJz8dTar68D1aCyAOBl4QHfmWAPoUk%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com