Subject: Re: Refund approval 6490896955
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Hemyar Nasser <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 6 Nov 2020 03:55:13 -0700 (MST)

Hi Team, 

Please assist regarding the following concern 

Regards 
Shakeeb 

From: "Hemyar Nasser" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, October 20, 2020 7:29:24 PM 
Subject: Refund approval 

Hi Team 
Hi team, 

Problem Statement: Refund approval. 
Ticket ID: 1592709 
Order Date: May 11, 2020 
Order ID: 6490896955 
Tracking ID: 45950362614 
Total Price: SAR598.50 
Concept is MAX 
Issue Description: the customer contacted us on 17-10-2020 saying that he placed order on May and then he cancelled the order but the refund not transferred to him yet. 
Case history: the customer placed the order on May 11, 2020 and the order still with Aramex , we informed Aramax to return the order, but no action has been taken. 
Customer's history: the customer have ordered 9 orders but only one delivered and the rest of orders on validation cancellation and this order still in progress . 
Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Hemyar