Subject: Re: Order Status Updation - 6223152667
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 6 Nov 2020 02:53:47 -0700 (MST)

Hi Jessie, 

Please advise if any update on the below. 

Customer is chasing for their refund. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, November 3, 2020 4:00:40 PM 
Subject: RE: Order Status Updation - 6223152667 

[ mailto:[email-masked] | @Apoorv Joshi ] 

Checking with tech REQ0166119 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Tuesday, November 3, 2020 1:02 AM 
To: Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>; Shatakshi Pandey <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Re: Order Status Updation - 6223152667 

External email sender, please take precaution. 

Hi Team, 

Please advise if any update on the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Vishwajeet Singh" < [ mailto:[email-masked] | [email-masked] ] >, "Shatakshi Pandey" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 30, 2020 2:48:04 PM 
Subject: RE: Order Status Updation - 6223152667 

Hi Team, 

Kindly initiate RTO. 

15/10/2020 12:28 

It shows delivered in Fareye. 

[ mailto:[email-masked] | @Vishwajeet Singh ] for your approval please. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 30, 2020 9:57 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Order Status Updation - 6223152667 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 6223152667 

AWB: CRDSAL0065544720 

Customer returned the whole order under the same delivery tracking, not sure but the Saudi post delivered the order and then collected the whole box from customer on Oct 13, 2020 and returned it to origin as the customer never opened the order and returned it as it is. 

Please look into it and advise, also please change the status to NDR as the order status is showing Delivered so that a refund for the same can be triggered. 

Regards, 

Apoorv 

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