Subject: Return Processing Request - 9609033503
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 6 Nov 2020 02:35:57 -0700 (MST)

Hi Team, 

With reference to the order number: 9609033503 
AWB: RP102020001156 

Customer returned the following item under the above AWB: 162598019. The AWB is hs no updates since Oct 21, 2020 and we have already raised to LMG to confirm whether the items have been delivered to our warehouse or not on Nov 3, 2020 but no response. 

We also raised Child ticket: #1644378 on Nov 2, 2020 to process RMA: 1000087619.and check whether the items are at warehouse but no action on that either. 

Please assist in closing this case as the customer is contacting on a daily basis. Thank you for your help! 

Regards, 
Apoorv