Subject: Re: Missing return item issue //// 9602143164 /// 161539913
From: Shakeeb Arsalan <[email-masked]>
To: Gopinath <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Atmaram Tiwari <[email-masked]>, lmg oms <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 5 Nov 2020 22:27:23 -0700 (MST)

Hi Team, 

Any update on the below case, 
Kindly assist in closing it. 

Regards 
Shakeeb 

From: "Gopinath" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Atmaram Tiwari" <[email-masked]>, "lmg oms" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, October 20, 2020 12:17:40 PM 
Subject: RE: Missing return item issue //// 9602143164 /// 161539913 

Looping OMS Support Team to check and advice Jessie. 

Thanks and Regards, 

Gopinath N 

From: Jessie Caparas <[email-masked]> 
Sent: 20 October 2020 12:16 
To: Shakeeb Arsalan <[email-masked]>; Malik Ismail <[email-masked]>; Atmaram Tiwari <[email-masked]>; Gopinath N <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RE: Missing return item issue //// 9602143164 /// 161539913 
Importance: High 

[ mailto:[email-masked] | @Atmaram Tiwari ] [ mailto:[email-masked] | 
@Gopinath N ] 

RMA has been cancelled however we are unable to recreate the RMA. 

Kindly help cancel it from the back end. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | [email-masked] ] 

T: +97145172087 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 20, 2020 9:48 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Missing return item issue //// 9602143164 /// 161539913 

External email sender, please take precaution. 

Hi Team, 

Please advise regarding the following. 

Regards 
Shakeeb 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 14, 2020 8:26:43 AM 
Subject: Missing return item issue //// 9602143164 /// 161539913 

Hi Team, 

Ticket- 1478712 

Child Ticket- 1576172 

Problem Statement: Missing return item issue 

Order Date : Sep 8, 2020 

Order ID: 9602143164 

RMA: 1000002414 

Tracking ID: RP0915000766 

Assistance Required: Need urgent refund 

Issue Description: Customer reported that the item has been collected by the courier team but there is no information regarding collection on the tracking page. 

Also, courier team updated that they have not collect the item may be some other courier team collected it. 

The item name is 161539913 - - Plain Top with Tie Ups and Full Length Printed Pyjama Set and cost of it is AED 36 

Please check and update item statusand note that the RMA is cancelled now. 

The child ticket has been closed without any resolution kindly check and advice. 

Thank you for your help 

Regards, 

CS Team Shivani Rani 

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