Subject: Re: Missing items// 2000163412
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Algaili Ahmed <[email-masked]>, Ammar Asif <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 5 Nov 2020 20:28:36 -0700 (MST)

Hi Team, 

Kindly check and advise regarding the following issue. 
Please note the following child ticket 1628807 raised, had been closed without ny resolution. 

Regards 
Shakeeb 

From: "Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, October 14, 2020 11:55:00 PM 
Subject: Missing items// 2000163412 

Hi Team, 

Problem Statement: (Missing items) 

Order Date : Sep 17, 2020 
Order ID: 2000163412 
Tracking ID: 43817458274 
Assistance Required: Need missing item 

Issue Description: The customer placed order for 5 items but as per the customer he/she has only received 2 items, Under the consignment details we can see that all 5 items have been shipped/Delivered from our side. 
The customer history: 3 ITEMS OUT OF 5 ARE MISSING, CUSTOMER WANTS THE SAME ASAP. THE CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 
The missing item are 
-161890266 - - Textured 2-in-1 Top with Round Neck and Long Sleeves EGP135.00 
-161761338 - - Chequered Top with Peter Pan Collar and Long Sleeves EGP130.00 
-162086608 - - Plain Culottes with Elasticised Waistband EGP200.00 
​ 

Regards, 
Algaily