Subject: Re: Order to be marked as not picked and refund to be process(9604804656)
From: Abhishek Bargaonkar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 5 Nov 2020 16:38:50 -0700 (MST)

Hi Team, 

Problem Statement: Order cancellation request 
Order Date : Sep 25, 2020 
Order ID: 9604804656 
Tracking ID: 960480465699990001 
Assistance Required: Need Urgent cancellation 
Store code: Splash 21150 
Issue Description: The order is showing ready for pickup, however, customer do not want this order now and asked us to cancel the order as soon as possible. 

Kindly assist us in marking order as not collected and in processing refund. Already escalated twice to store POC no response received as there is no store contact as per the store code. 

Kindly get the refund processed on priority. 

Regards, 
Abhishek Borgaonkar 

From: "Jessie Caparas" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 5 November, 2020 18:04:21 
Subject: RE: Order to be marked as not picked and refund to be process(9604804656) 

Hi Fauzan, 

If order is in the store, they should update this. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Thursday, November 5, 2020 3:08 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Order to be marked as not picked and refund to be process(9604804656) 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us on the below case. 

Regards, 

Fauzan 

From: "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 5, 2020 5:12:38 AM 
Subject: Order to be marked as not picked and refund to be process(9604804656) 

Hi Team, 

Problem Statement: Order cancellation request 

Order Date : Sep 25, 2020 

Order ID: 9604804656 

Tracking ID: 960480465699990001 

Assistance Required: Need Urgent cancellation 

Store code: Splash 21150 

Issue Description: The order is showing ready for pickup, however, customer do not want this order now and asked us to cancel the order as soon as possible. 

Kindly assist us in marking order as not collected and in processing refund. Added in new order cancelation sheet also, response received cannnot be cancelled. 

Regards, 

Abhishek Borgaonkar 

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