Subject: Refund Not Processed
From: Mohammad Shafeeque <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 5 Nov 2020 15:27:17 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Proccessed 

Order Date : 28/09/2020 

Order ID: 8205187341 
Return Tracking ID: RP09290001020 
Order ID: 8205455553 
Return Tracking ID: RP10080002691 
Assistance Required: Refund not processed 
Child ticket : 1611833 

Issue Description: Customer raised a return request for 8 item under 3 different tracking and RMA ( 5 items under the rma 43468057 & 1 item under the RMA ; 1000035428 and 2 items under the RMA: 1000052567) and as per customer she/he handed over all 8 items to the courier team under the tracking id RP09290001020 and RMA : 43468057. 

but according to the hybris the refund has been processed only for 5 items under RMA 43468057 , So we request you to check under RMA 43468057 how many item has been received in our warehouse and process the refund. 

Regards, 
Shafeeque