Subject: Re: Technical Issue// Cancel and Refund//Order ID: 6229014893
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 5 Nov 2020 13:49:22 -0700 (MST)

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 3 November, 2020 22:12:06 
Subject: Re: Technical Issue// Cancel and Refund//Order ID: 6229014893 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 1 November, 2020 22:15:27 
Subject: Re: Technical Issue// Cancel and Refund//Order ID: 6229014893 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 26 October, 2020 22:37:12 
Subject: Technical Issue// Cancel and Refund//Order ID: 6229014893 

Hi Team, 
Problem Statement: Technical Issue// Cancel and Refund. 

Order Date : Oct 1, 2020 
Order ID: 6229014893 
Tracking ID: NA 

Issue Description : The Customer placed the order on Oct 1 , 2020 , and it is pending since then. 

Case History : The customer reached out to us on Oct 16 , 2020 , and since then the issue has been escalated to the warehouse team and they have told that Shipment unable to ship out due to Tech Issue 
please cancel below shipment and proceed manual refund and close 

PFB the attached screenshot of the response from warehouse. 

Assistance Required : please cancel below shipment and proceed manual refund and close the case on ASAP. 

Regards, 
Ebrahim Hageb