Subject: FW: Online credit note issue Remaining balance lost
From: Akshay Berry <[email-masked]>
To: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 5 Nov 2020 11:51:35 +0000

Hi team,

Please do the needful.

Confirm once done.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Mohammed Ahmed <[email-masked]>
Sent: Thursday, November 5, 2020 3:50 PM
To: Akshay Berry <[email-masked]>; Prakash Iyangar <[email-masked]>; Max Hafralbatin <[email-masked]>; Jessie Caparas <[email-masked]>; Abhilash Kuttalam <[email-masked]>; Namrita Kanjani <[email-masked]>
Cc: Siva Prakash <[email-masked]>; Maxadmin East <[email-masked]>; Senthamarai Kannan <[email-masked]>; Osama Al Malawani <[email-masked]>; Escalations Dxbteam <[email-masked]>; Raveen Sethupathy <[email-masked]>; Ansh Kapur <[email-masked]>; Salman Mamajiwala <[email-masked]>
Subject: Re: Online credit note issue Remaining balance lost

Dear Max Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: Z07-7TDA-HEWT-ZDB5-W|Start Date: 05.11.2020 00:00:00|End Date: 05.02.2021 00:00:00

Type: Serial Voucher|Concept: MAX|Territory: KSA|Checkout Site: N/A

Value: 126 SAR|Minimum Threshold Value: 130 SAR|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

Regards,

Mohammed Zeeshan Ahmed
E-Commerce Content Merchandiser
Web Team | Landmark Group

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Date: Thursday, November 5, 2020 at 1:16 PM
To: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>, Max Hafralbatin <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>, Namrita Kanjani <[email-masked]<mailto:[email-masked]>>, Mohammed Ahmed <[email-masked]<mailto:[email-masked]>>
Cc: Siva Prakash <[email-masked]<mailto:[email-masked]>>, Maxadmin East <[email-masked]<mailto:[email-masked]>>, Senthamarai Kannan <[email-masked]<mailto:[email-masked]>>, Osama Al Malawani <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online credit note issue Remaining balance lost

@Namrita Kanjani<mailto:[email-masked]> @Mohammed Ahmed<mailto:[email-masked]> Please issue a manual refund voucher for SAR 126 threshold SAR 130 against order# 6236578141 valid for 3 months for Max items only.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 5, 2020 12:14 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Max Hafralbatin <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Siva Prakash <[email-masked]<mailto:[email-masked]>>; Maxadmin East <[email-masked]<mailto:[email-masked]>>; Senthamarai Kannan <[email-masked]<mailto:[email-masked]>>; Osama Al Malawani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Online credit note issue Remaining balance lost

Approved

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C0d488393bbdc4fa991b308d88180e14f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637401737819703169%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=h5%2Bd4%2B4J1g%2FXBluF32SQs5sBB2O2DtcAo43XLb8%2BeyI%3D&reserved=0>
________________________________
From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 5, 2020 12:12:23 PM
To: Max Hafralbatin <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: Siva Prakash <[email-masked]<mailto:[email-masked]>>; Maxadmin East <[email-masked]<mailto:[email-masked]>>; Senthamarai Kannan <[email-masked]<mailto:[email-masked]>>; Osama Al Malawani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online credit note issue Remaining balance lost

@Prakash Iyangar<mailto:[email-masked]> Please approve a manual refund voucher for SAR 126 for the order# 6236578141.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Max Hafralbatin <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 4, 2020 10:39 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Siva Prakash <[email-masked]<mailto:[email-masked]>>; Maxadmin East <[email-masked]<mailto:[email-masked]>>; Senthamarai Kannan <[email-masked]<mailto:[email-masked]>>; Osama Al Malawani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online credit note issue Remaining balance lost

Dear Akshay,

This is the credit note value that we created and invoice copy.

[signature_2132547344]

Karna Thapa

MAX - Hafar Al Batin ( 60130 )

Mob: +966 54 176 3703

Ext : 5718

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: 03 November 2020 01:37 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Max Hafralbatin <[email-masked]<mailto:[email-masked]>>
Cc: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Siva Prakash <[email-masked]<mailto:[email-masked]>>; Maxadmin East <[email-masked]<mailto:[email-masked]>>; Senthamarai Kannan <[email-masked]<mailto:[email-masked]>>; Osama Al Malawani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online credit note issue Remaining balance lost

Hi @Abhilash Kuttalam<mailto:[email-masked]> @Max Hafralbatin<mailto:[email-masked]>,

Please provide any order number or customer details to request for the voucher of the remaining value.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 3, 2020 12:45 PM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Siva Prakash <[email-masked]<mailto:[email-masked]>>; Maxadmin East <[email-masked]<mailto:[email-masked]>>; Senthamarai Kannan <[email-masked]<mailto:[email-masked]>>; Osama Al Malawani <[email-masked]<mailto:[email-masked]>>; Max Hafralbatin <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online credit note issue Remaining balance lost
Importance: High

@Akshay Berry<mailto:[email-masked]>

Can you please do the needful.

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

From: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 3, 2020 12:17 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Siva Prakash <[email-masked]<mailto:[email-masked]>>; Maxadmin East <[email-masked]<mailto:[email-masked]>>; Senthamarai Kannan <[email-masked]<mailto:[email-masked]>>; Osama Al Malawani <[email-masked]<mailto:[email-masked]>>; Max Hafralbatin <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online credit note issue Remaining balance lost

Dear Jessie,

Please help in arranging a manual refund for the missed amount.

Regards,

Abhi

From: Max Hafralbatin <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 2, 2020 3:43 PM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Siva Prakash <[email-masked]<mailto:[email-masked]>>; Maxadmin East <[email-masked]<mailto:[email-masked]>>; Senthamarai Kannan <[email-masked]<mailto:[email-masked]>>; Osama Al Malawani <[email-masked]<mailto:[email-masked]>>
Subject: Re: Online credit note issue Remaining balance lost

Mr. Abhilash,

it was explained to the cashiers by mistake it happened.

What will be the next, we can provide from the company or we will charge it to Cashier.

Please give us valid Reason that, we can provide short banking, need any approval from the management or deduction.

[signature_2132547344]

Karna Thapa

MAX - Hafar Al Batin ( 60130 )

Mob: +966 54 176 3703

Ext : 5718

________________________________

From: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 2 November 2020, 3:17 pm
To: Max Hafralbatin
Cc: Siva Prakash; Maxadmin East; Senthamarai Kannan; Osama Al Malawani
Subject: RE: Online credit note issue Remaining balance lost

Team,

The update for this was provided by email and whatsapp.

Why was the cashiers not briefed?

Regards,

Abhi

From: Max Hafralbatin <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 1, 2020 10:46 PM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Siva Prakash <[email-masked]<mailto:[email-masked]>>; Maxadmin East <[email-masked]<mailto:[email-masked]>>; Senthamarai Kannan <[email-masked]<mailto:[email-masked]>>; Osama Al Malawani <[email-masked]<mailto:[email-masked]>>
Subject: Online credit note issue Remaining balance lost

Dear Abhilash,

This below credit value was Sr 189.01/- which was online credit note and customer purchased value was Sr. 64/- and mistakenly cashier thought normal credit voucher and tried by online and it was accepted by system and customer lost Sr. 125.01/- now customer is asking either transferred to my account, give my cashback or voucher.

Please help on this issue that customer will not make any issue.

Any how we must provide remaining amount to customer and the customer is telling that if not paid I will make you problem.

[signature_2132547344]

Karna Thapa

MAX - Hafar Al Batin ( 60130 )

Mob: +966 54 176 3703

Ext : 5718

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